1. Installed signs: we correct them on site
Signs we have installed are not removed and returned. If an installed sign differs from the approved design or has a workmanship or installation fault, our team comes back to the site and corrects it.
2. Loose items: return them to be amended
Items supplied without installation, such as door and name plates, safety signs, stickers, till number stands and boards, can be brought back to our office at Mpaka Plaza, 2nd Floor, Room 206, Nairobi, to be amended. We amend them and return them to you.
3. What it costs
Free of charge when the mistake is ours:
- the sign or item differs from the approved design, size, material or finish;
- a fault in materials, workmanship or installation;
- damage while we were delivering or installing it.
In these cases we also cover the cost of collecting and returning loose items, or of the site visit.
Charged at an agreed price when:
- you want changes after approving the design;
- the error was in content you approved or artwork you supplied (spelling, numbers, low-resolution logos).
We quote the cost before doing the work.
4. What is not covered
- Damage after delivery or installation caused by accidents, misuse, vandalism or severe weather.
- Signs moved, altered or rewired by anyone other than our team.
- Normal wear over time.
5. How to report a problem
Contact us within 7 days of delivery or installation by email at info@signshop.co.ke, by phone or on WhatsApp. Include your order number and clear photos of the problem. We review it within 2 working days and agree a date for the site visit or for you to bring the items in.
Returns are for corrections only and are not refunded. See the Refund Policy for when refunds apply.