1. Before work starts: full refund
If you cancel before we start work on your order, we refund the full amount you paid. Work means any design, material cutting, printing or fabrication for your order.
2. After work starts: no refund
Once work on your order has started, whether partly or fully done, the order cannot be cancelled or refunded. We complete it and deliver it, hand it over for collection, or install it as ordered.
If something is wrong with the finished sign because of our mistake, we correct it at no cost. See the Return Policy.
3. When we refund in full
- You cancel before work has started.
- We are unable to make or supply your order.
- You were charged twice for the same order. We refund the extra payment.
4. How refunds are paid
- Refunds go back to the M-Pesa number, Airtel Money number or card you paid with, or to your bank account for bank transfers.
- We process approved refunds within 7 working days.
- When you cancel, payment processing fees charged by the payment provider are not refunded.
5. How to cancel or request a refund
Contact us as soon as possible by email at info@signshop.co.ke, by phone or on WhatsApp. Give your order number and the name or email on the order. We confirm whether work has started and reply within 2 working days.